About the Project

Our client, a Europe-based e-commerce company, required the development of a chatbot to handle customer queries on their e-commerce store. Their objective was to bridge the gap of personalization that their customers faced in online shopping.

Technology

  • Dialogflow
  • Node.JS
  • Wit.ai

“With the AI-powered chatbot, we helped the client cultivate a personalized online shopping experience and elevate their customer service level.”

Requirements

  • Build an automated personal assistant or a chatbot for e-commerce store
  • Provide 24x7 customer support
  • Improve online shopping experience

Challenges

  • Customizing the chatbot based on the client’s requirements
  • Integrating Natural Language Processing (NLP) into the chatbot
  • Achieving coherence

Features

  • Design and development of an Artificial Intelligence based chatbot
  • Social media integration
  • Implementation of multilingual feature
  • Model assessment
  • GDPR compliance

THE BENEFITS

Increased customer engagement
Improved sales
24x7 customer service
Cost savings

SIMILAR STORIES

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